Inquiries
Nagaraj — Contact Contact Us Please contact us here for questions and consultations.We will reply within 2-3 business days. Before contacting us Frequently asked questions are compiled here View frequently asked questions We have compiled frequently asked questions, such as what to do when the oil solidifies, the amount and time for oil packs, how to use coupons, and inquiries about shipping and returns. View questions → How to contact us Please choose the method that suits you best LINE Official LINE This is the most reliable way to reach us.A history of your correspondence will also be saved. Contact via LINE E-MAIL Email For detailed order information orwhen you need to attach photos. nagaraj@kaikijapan.com Regarding our replies If you don't receive a reply, please check the following We aim to reply to all inquiries within 2-3 business days. If you do not receive a reply within this time, there is a possibility that your email was not delivered correctly. Please check your spam folder first Our replies may be sorted into your spam folder. Please also check your "Promotions" tab. For users of iCloud/Mac addresses We frequently experience issues with replies not reaching addresses such as @icloud.com / @me.com / @mac.com. If you do not receive a reply after 2-3 business days, please contact us again via Official LINE. Inquiries after placing an order To assist you, please provide the following three details Your Name / Order Number / Phone Number registered at the time of order Inquiries after placing an order, such as checking delivery status, changing order details, or discussing returns, will be investigated based on these three details. Without them, it may take longer to provide information. For delivery status after shipment, it is most reliable to contact your local Yamato Transport sales office directly using the tracking number. If you do not know your tracking number, please contact us with the three details mentioned above. We will look it up and inform you. For any other questions or concerns,please feel free to contact us.